When placing an order with Cre8Ful Dezignz the customer accepts sole responsibility for copyright and the reproduction of images. It is deemed you are the owner & have permission to print artwork files supplied.
Terms Of Use
TURNAROUND TIMES & DEADLINES
Our standard turnaround time for printing only is typically around 7 - 10 working days. This can be a little longer or shorter depending on the time of year. Additional finishing services will take longer, information about this can be found on the related service page under the What We Do section.
We offer an estimated due date on our site, & an up to date estimate during approval for you to sign off, the approval date is only valid if the order is signed off within 24 hours. If approval takes 2 extra days, then 2 days will be added to this date. Please note that this is an estimated date, so dates are not guaranteed. We will inform you when an order is going to be later than the estimated deadline.
As the products are custom made we cannot accept a return if the reason for returning the goods is that they were late due to delayed delivery. We would normally try & ship 2 days before but this isn't always possible. This does mean, that if there is a delay caused by the courier we cannot be held accountable, as this is out of our hands.
Large orders of over 200 pcs or orders with more than 3 designs may increase the turnaround time.
COPYRIGHT
PRICING
We always try & keep our pricing as competitive as possible, all prices are at our wholesale price. However, pricing is always subject to change so quotes are valid for 30 days. Our garment suppliers typically change their pricing twice a year (January & July) so expect changes around this time.
Due to the infinite number of variables when quoting custom goods, there can occasionally be errors made during custom quoting, so we recommend checking your quote very carefully to make sure what you have been quoted is what you want.
PAYMENT
Payments should be made 100% up front unless otherwise agreed. We accept all forms of electronic payments. All payments must clear into our account before the order is processed, this may add to your turnaround time.
ORDER APPROVAL
Our estimated turnaround time is based on you approving the order within 24 hours. If the order is approved 2 days later then 2 days will be added to your due date.
It is possible that errors can occur when processing orders, especially email orders. It is best to check your order & proof sheets very carefully to make sure all the correct information is shown & nothing is missing. The final say is with you, we cannot accept responsibility for errors once the order has been signed off.
STOCK AVAILABILITY
We do not keep stock of all garments in house. With over 200 products on offer & multiple sizes / color in each this would be impractical. We have an account with all the main suppliers in the USA, & they ship on a next working day service. If they don't have the item you require in stock unfortunately no one will. When ordering via email we will always check stock during the quoting process, unfortunately sometimes by the time the order is processed & approved stock can run out. The same applies for online orders, except we check stock on receipt of the order. If an item you require is out of stock we can either find you a suitable replacement, provide you with an estimated date it will be back in stock then back order the item, or refund the order. All restock dates we receive from suppliers are unfortunately estimated so are subject to change (dates cannot be guaranteed).
RUSH ORDERS
We will always try & accommodate tight deadlines where possible. If we are particularly busy & the short deadline involves overtime then this may be subject to a rush order fee. This is a set % of the total cost of the order. This fee guarantees that we will ship the order at least 1 working day before you need it, but we accept no responsibility for delays on part of the courier.
If your order is on a short turnaround it is especially important that you work with us closely & are responsive to enquiries so we can get job into production as quickly as possible. This means approving the order & providing artwork & all required information in the stated timescale we provide you.
If we need to ship a rush order on a priority service then you will be responsible for paying the charges.
ERRORS & OMISSIONS EXCEPTED
E&OE applies to all quotes & invoices. If you are misquoted & additional funds are due, or if we owe you a refund we will let you know as quickly as we can, prior to the order being produced.
E&OE also applies to proofing, there is sometimes months of information for a single custom order, so sometimes details can be missed. It is the responsibility of the customer to check & verify that what has been specced on the proof sheets is what you want. Once proofs are approved by the customer & the order is produced we cannot accept responsibility for proofing errors.
Basically, we are humans & information can be misunderstood or mistakes can occasionally happen during quoting & proofing.
CHANGES TO YOUR ORDER
If you'd like to make a change to your order then you will need to do so before approving the order to avoid charges. If you make a significant change to the order after approving there may be a $20 admin charge, plus any additional costs involved.
If you need to change the garment once stock has been ordered we have to pay a restocking fee of 20% to return to the garments to our suppliers, so you will be responsible for covering this cost, plus the cost of shipping, & the admin charge.
If any production has started you will need to cover the material & labour costs incurred, plus the admin charge.
ARTWORK CHANGES
For most artwork, charges are included in the cost of printing. For photographic or gradient prints we charge a fee of $15 per color as these are much more time consuming to separate. If your artwork needs redrawing & is relatively simple we charge an additional flat rate fee of $30 .
We do not offer design services but should be able to point you in the right direction.
GARMENT CARE
We recommend washing garments based on the wash guide. We can't accept responsibility for accelerated wear to the garment or print caused by washing garments incorrectly.
GARMENT MANUFACTURING & DEFECTS
While we will always keep an eye out for defective garments we cannot guarantee that they will be 100% free from manufacturer imperfections, as we do not produce the garments. Common garment defects include but aren't limited to:
- Machine oil stains
- Holes
- Poor stitching
- Dye batch issues
- Size discrepancies
- Misshapen garments
- Incorrect labelling
Some brands do tend to have more frequent defects than others, so if this is a concern we can recommend garments that are less likely to have problems. This is not to say that you're guaranteed not to have issues with a particular brand or garment. When using specialist inks such as discharge, the results depend on the dye used on the garment & different batches can occasionally produce slightly different results. This is unavoidable unfortunately. We can't accept responsibility for discharge producing slightly different results on the same garment. We recommend ordering more garments than you require to account for potential garment issues. You will only be billed for garments you receive & are what we deem acceptable. Garment manufacturers work with a 1" tolerance when sewing. This means that from batch to batch, the same garment size could up to 1" shorter in length to their original template size. Unfortunately this can mean that a the same size from batch to batch could vary in length by up to 2". Unfortunately this is an industry accepted tolerance, so we cannot accept responsibility for this.
PRINT PLACEMENT
We do everything we can to ensure that your prints are placed as accurately as possible. However, due to the nature of screen printing on flexible fabric, that is made by humans & loaded onto our presses by humans, there are tolerances we work within. Our standard acceptable tolerance for print placement is 2 inches in any direction.
PACKAGING
Unless otherwise requested orders will be folded into bundles by size & packed into double walled boxes. If you require specific packaging such as individual bagging or plain cover shipping, please let us know prior to placing your order.
SOCIAL MEDIA CLAUSE
We reserve the right to post our print work on our social pages. If you would like us to refrain from doing this then please let us know prior to ordering. Unless notified we will assume we have your permission to post photos online.
pRODUCT PHOTOS
Care has been taken to accurately represent the sizing & fit of each of the products available on our website. Our product photos are photographed on the same size models, in the same position (where possible) & the height / chest size of models are listed in the product description.
Everyone’s bodies are different so garments may fit you differently. If you are particular about how you want your t-shirt to look then it's best to order a sample to avoid potential disappointment.
HOLIDAY ( cLOSURE)
We are open from 7am - 6pm, Tuesday to Saturday. Aside this we are also closed for bank holidays & over the Christmas period. Here is a full list of annual closures:
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- New Year’s Day
- Birthday of Martin Luther King, Jr.
- Washington’s Birthday
- Memorial Day
- Juneteenth National Independence Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Spring Break Holiday March (9th-14th)
- Winter Break 22nd December - 3rd January (subject to change depending on year)